AN IMPORTANT MESSAGE TO OUR CUSTOMERS:
Buckeye CableSystem experienced a significant technical disruption Saturday night which affected virtually all channels for over 100,000 customers, including our broadcast of the Pacquiao - Mayweather fight. This disruption is still under investigation, but many national multi-channel video providers such as Comcast, Time Warner Cable, Cox Communications, DirecTV, Dish Network, Charter and others were also affected.
Buckeye CableSystem will not charge subscribers for the Pacquiao - Mayweather event, even though the cause of the disruption has not yet been determined. Our customer service center call volume was overwhelming Saturday night and we apologize if we were unable to handle your call. Please be assured we are working every customer issue that has been presented to us through phone calls, email and digital posts.
We take tremendous pride in delivering excellent local service to our customers and we will be vigilant in uncovering the source of this disruption. We thank you for being Buckeye customers.
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